They govern the contractual relationship between POM ALLIANCE Foodstuff trading LLC and Le Petit Shop Customers wishing to make online purchases of products available on the LePetitShop.ae website.
These Special Terms and Conditions of Online Sale are complementary to the General Terms and Conditions of Sale of Lepetitshop's Customers;
These Special Terms and Conditions are subject to change at any time by Le Petit Shop.
Le Petit Shop offers its Customers, making purchases directly related to their private activity, an online shopping service, via the website LePetitShop.ae, for non-food and food products.
Only the products available for sale on the LePetitShop.ae website are subject to these Special Conditions of Online Sale.
Condition of access
Any Le Petit Shop customer, holder of a customer account with Le Petit Shop can benefit from this online sales service.
Order and order confirmation
Product orders must be placed by the Le Petit Shop Customer online at LePetitShop.ae.
In general, the Le Petit Shop is responsible for all online purchases made through their Le Petit Shop Internet account.
An order number will be allocated to the Le Petit Shop Customer once the order has been duly validated and payment has been accepted.
A "Your order is confirmed" message will appear on the Customer’s screen and an order confirmation will be sent to the Customer by email with the order number.
In the event that payment for the order is refused, the order will be cancelled and the Customer will be notified by e-mail.
The Customer's order is final. The Customer has no right of retraction or cancellation of the order, except with the prior explicit and exceptional agreement of Le Petit Shop.
Provision and delivery of the order
Product offers are valid as long as they are visible on the website, within the limit of available stocks.
If some or all of the products ordered are unavailable, and/or if there is an incident relating to the order placed by the Customer, Le Petit Shop will contact the Customer by telephone or by e-mail.
In the event of the unavailability of all or part of the products ordered, the Le Petit Shop Customer will be able to cancel all or part of the unavailable order, subject to prior written confirmation from Le petit Shop.
In any event, no modification of the order (other than in the event of unavailability of products) will be accepted unless expressly agreed in advance by Le Petit Shop.
Method of delivery of products
Le Petit Shop offers its Customers the following delivery and pick-up terms and conditions under the conditions below:
Delivery to the Customer "doorstep"
Product delivery time
The delivery day is specified on the Product Sheet at the time of order. It depends on the type of product ordered, the delivery constraints and the possible appointment booking.
It is specified that these delivery times and product availability are given as an indication. They do not constitute a firm commitment on the part of Le Petit Shop. No compensation of any kind whatsoever may be claimed by the Client in the event of the unavailability of one or more products or a delay in the delivery of the order.
For orders comprising items that can be delivered on different dates with regard to the availability of the products ordered and/or their category (light product, heavy product, etc.), the indicated delivery day will be calculated based on the longest delivery time.
The Products will be delivered to the house of the Le Petit Shop Customer within a minimum period of time.
Delivery address for products
The delivery of the order is made to the address provided by the Customer at the time he created his Classic Fine Foods Deli account, on his own authority.
Terms of delivery
Delivery is made by road transport. The place of delivery must therefore be accessible by road.
Le Petit Shop does not accept deliveries that require special equipment (boats, vats, lifts, etc.) or abnormal handling to unload the goods.
If events beyond the control of Le Petit Shop, such as force majeure, strikes, administrative decisions, natural events (road snow, landslides, storms...) or any other circumstances, have prevented or delayed the performance of its services, Le Petit Shop cannot be held liable in any way. No compensation will be granted to the Client in any of these situations.
Upon delivery of the order, the Client must present to the carrier appointed by Le Petit Shop his identity card.
Upon receipt of the order, the Customer or one of his duly authorised representatives undertakes to check the goods delivered (number of products, good condition of the products, etc.), to sign the transport order and/or the accompanying document and to mention, if necessary, any reservations (damage, non-compliance with the specifications indicated on the order form, etc.). Said reservations must be communicated by email (email@example.com) with acknowledgement of receipt within 72 hours of delivery from the carrier and Le Petit Shop.
In any event, in the absence of a reservation and written confirmation in the aforementioned forms and within the aforementioned time limits, the product order is deemed to have been delivered in compliance and any claim will be deemed inadmissible.
Absence of the client upon delivery
If the Customer does not collect his order within 3 days after the carrier's attempted delivery, this will have the effect of cancelling the sale. The sums paid by the Client will then be retained by Le Petit Shop as compensation. It must be specified that it is not possible to make partial deliveries.
Invoicing and payment
In the event that a price be clearly incorrectly displayed, whatever the reason (computer virus, manual error, technical error), the order for the product concerned will be cancelled. Le Petit Shop will inform the Customer as soon as possible. The Customer will be able, if he wishes, to reorder at the corrected and exact price.
On receipt of payment, Le Petit Shop will send the Customer an email confirming the order.
5.4 In the event of a total or partial refund of a payment made by bank transfer, the refund will be effective within a minimum period of 10 days for payments made in full.
The total or partial refund of a payment made by credit card will be effective within 96 hours for any amount less than AED 450 inclusive of tax and 10 days for any amount over AED 450 inclusive of tax.
Any payment incident will authorize Le Petit Shop to impede the delivery of the ordered products.
In the event that, for any reason whatsoever, the debiting of sums owed by the Customer proves impossible, Le Petit Shop will contact the Customer in order to rectify the situation. If the Client does not rectify the situation within the period agreed with Le Petit Shop, the sale will be immediately cancelled by operation of law and the electronic purchase process will be cancelled without the Customer being able to claim any compensation.
Registration of bank details / Payment options
Le Petit Shop offers its customers the possibility to register/save one payment (i.e. their bank details) in a secure manner, in order to pay for future purchases more easily and quickly on the website.
To do so, the Customer must:
pay for his last purchase by credit card on the website. On this occasion, the Customer shall provide his bank details, i.e. the type of bank card used (Debit/Credit Card, Visa, MasterCard), the number of the card concerned, its expiry date and the cryptogram on the back.
Tick the acceptance box "I authorize P O M Alliance foodstuff trading LLC to save my financial details to avoid having to enter them when I place future orders on the LePetitShop.ae website".
and validate the payment.
Once the payment has been validated, the data relating to the debit/credit card used will be saved. The Client's bank details are not stored by Le Petit Shop , but on the payment service provider's secure server.
The Customer may therefore choose to pay for future purchases by credit card (debit/credit card, VISA, MasterCard) without having to re-enter his/her bank details. It is however specified that the cryptogram will be systematically asked for again at each purchase for security reasons.
The Customer also retains, at any time, the possibility to delete the data relating to the registered bank card and/or add another bank card.
For any information, questions or complaints, the Le Petit Shop customer service is at your disposal in the "Contact us" section.
In any event, if Le Petit Shop liability is evoked for any reason whatsoever, it will be limited to the amount of the allegedly defective goods in question. It is the Client's responsibility to take out any policy for any claim in excess of the amount so agreed.
Le Petit Shop reserves the right to assess the risks inherent in all operations and to refuse to carry out the service if necessary (e.g. unpaid, abnormality of the order, any other dispute...).
Delivery is ensured by road transport. The place of delivery must therefore be accessible by road. Le Petit Shop does not ensure deliveries that require special equipment (boats, ferry, elevator...) or abnormal handling to unload the goods.
If events beyond the control of Le Petit Shop, such as force majeure, strikes, administrative decisions, natural events (e.g. road snow, landslides, storms etc.), or any other circumstances impede or delay the provision of services, Le Petit Shop Dubai cannot be held liable in any case. Compensation will not be granted to the Customer in any of these situations.
Modifications to the terms and conditions
P O M ALLIANCE foodstuff trading LLC reserves the right to terminate or modify the offers present on the webs LePetitShop.ae at any time without prior notice to the Customer. In case of contradiction between the present conditions and the Classic Fine Foods general terms and conditions of sale, the present conditions will prevail.
P O M ALLIANCE foodstuff trading LLC reserves the right to immediately terminate the online sales services in writing in the event of any fault on the part of the Customer, in particular in the event of non-payment, repeated absences of the Customer on the day of delivery, disputes of any kind affecting the business relationship.
The Client expressly agrees to the processing of his personal data by P O M ALLIANCE foodstuff trading LLC in accordance with the conditions set out below:
Collection and use of personal data
P O M ALLIANCE foodstuff trading LLC is responsible for processing, collecting and sorting, through computerized systems, the Customer's individual data in order to manage and improve the Le Petit Shop-Customer relationship on the basis of market research, to manage orders and after-sales service and to notify the Customer of Le Petit Shop promotional operations.
The data collected is essential for these purposes and is intended for the relevant departments of P O M ALLIANCE foodstuff trading LLC and, where applicable, its service providers and/or subcontractors.
Transfer for technical reasons
As P O M ALLIANCE foodstuff trading LLC is part of POM ALLIANCE S.A, the Customer's personal data may be transferred to the data processing centers of POM ALLIANCE S.A and/or its service providers, in order to achieve the purposes indicated in point 12.1.
Security and access to computerized data
Access to the Customer's data is restricted to persons authorized to carry out data processing, security and computer maintenance operations.
Right of access, updating and right of rectification of individual data
The Customer has the right to access and rectify computerized data concerning him/her.
Cancellation of consent and right of opposition
The Customer may, at any time, revoke the authorization granted above, and object, on legitimate grounds, to the processing of his personal data by P O M ALLIANCE foodstuff trading LLC. He may also object to his data being used for canvassing purposes.
All texts, comments, illustrations and images reproduced or represented on the website are strictly reserved under intellectual property rights. Any reproduction or representation of all or part of the website or of all or part of the elements on this site is strictly prohibited.
Archiving of orders on the internet
Internet orders are archived on the website and are accessible via the Customer's internet account.
Jurisdiction and applicable law
Any dispute arising from these terms and conditions shall, in the absence of an amicable agreement between the Parties, be brought to a judicial level exclusively before the Dubai Courts.
Acceptance of conditions
The language of the present conditions is English.
By using the online sales service and by validating an order via the website, the Customer acknowledges having read and accepted the present Special Conditions of Online Sales. The validation of his order by the Customer of Le Petit Shop implies the acceptance of these Special Terms and Conditions of Sale.